Shipping policy

When will my order ship?
Order volumes are currently higher than usual. Most orders will ship from our distribution center within 7–10 business days. You will receive a confirmation email with tracking information once your order has shipped.

How long will it take to receive my order?
Most packages are delivered within 5–7 days of shipment. You can view tracking information in your online account or via email once the order has shipped.

Can I return my order?
No, all sales are final.

How do I cancel my order?
Orders cannot be cancelled once they have been submitted.

What if I only receive part of my order?
Some items may ship separately. Please check your online account to see which items have shipped and which are still being processed. If your order cannot be fulfilled, we will issue a refund.

How do I contact customer service?
If you need further assistance, please email support@sundancelivingi.us. Due to limited staffing, responses may take 48 to 72 hours. To help us assist you better, please provide your name, phone number, and order number (if applicable). We recommend sending only one message so we can respond to you more quickly.